As trainers, we all know it's hard to get everyone to remember everything they learned in your training class. With so much going on in our lives, we are bombarded with a ton of information and only so much of it can stick. That's why it is recommended for you to follow up with your students after training. Following training, you should touch back with the learns after two days, again after two weeks and finally after two months. Not only is it good customer service, but it's your chance to help them in applying their learning.
One way to stay in touch is in person. This is my favorite because I'm often time met with chocolate or candy, but with so many people coming through my training, it's nearly impossible to do. I do use email a lot. It allows me to send links to resources they can use and it's not time sensitive. If they are gone on vacation, the email is waiting for them when they return. However, I'm finding more and more that people are not checking email as frequently as before. I know of several of my coworkers that rarely check it and only if they have to.
A lot of the younger generations (i.e. GenY and especially the Nexters) rely on instant messaging through social media or texting. I do have Facebook and Twitter accounts for my training, but there is the occasion people ask if I could just text them. It's direct and instant. Here is where Remind101.com comes in. Not only is it free (my favorite adjective) but it is so easy to use. My kids' sports coaches use it to stay in touch with kids and parents for canceled games or practices. You send ONE message to everyone on the list. I also know of several of my K-12 teacher friends that are using it for their classes, too.
First of all, all phone numbers are kept private. You can't see the learners phone numbers and they will never see yours. I love this because I don't want to be fielding phone calls and questions on my off time. Learners sign up by sending a text message or email--easy peasy, right?! The message is one-way, so learners cannot reply to the message (see two sentences back). You can also schedule texts to be sent at a later date making your time easier to manage. You are limited to only ten classes, but you can rotate people in and out of the classes. It is available on iOS and Android.
Use this to send quick tips, reminders of how to apply the learning, or tell them of the next level of training that will be offered. So many options!